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Terms & Conditions

Apart from the Terms & Conditions of this Agreement, please review our Privacy Policy and other rules, policies and terms and conditions relating to games and promotions available on the Site as posted on the Site from time to time, which are included here by reference, together- the same as any other policy that you may notify us of from time to time.

By clicking the "Submit upon account registration" button below and using the Software (as defined below) you agree to the terms and conditions set out in this Agreement along with the Privacy Policy and other rules relating to games and promotions available as their respective. can be updated or changed from time to time in accordance with the conditions below. You further acknowledge that your failure to comply with this agreement may result in disqualification, account closure, confiscation of your funds as deemed appropriate and more specifically described below.

"Games" means the internet gaming system accessible and/or offered on the Site. "Device(s)" means any application access devices, including but not limited to personal computers, laptops, mobile telephones, personal digital assistants, PDA telephones employed for the use of and access to the Site and participation in the Services.

"The information" means information provided on the Site including but not limited to results, statistics, sports data, odds and betting data. "Software" means any computer programme, data file or any other content that is required to be installed on your Device in order to enable you to use, access and participate in the Services for the purpose of using, accessing and participating in the foregoing on the Website through your Device. "The Services" means the Software and Games together.

FREE4BET is licensed and therefore regulated to operate online sportsbook and casino via electronic media on a global basis under the license of GAMINGSOFT.

Whilst it is intended that the online sportsbook and casino will operate under (FREE4BET`s licences), FREE4BET reserves the right to switch any of the operations of the business to another jurisdiction at any time.

Subject to the terms & conditions contained herein FREE4BET grants you a personal, non-transferable and non-exclusive right to use the FREE4BET Software, to access information on the FREE4BET website through the Device(s) and to play the Games available.

You acknowledge and agree that the Software that is made accessible to you is part of the Services and is the property of FREE4BET and/or our licensor, and that you do not gain any rights to such Software. The Software is licensed to you by FREE4BET for your private personal use.

Please note that the Software is not for use by (i) individuals under 18 years of age, (ii) individuals under the legal age of majority in their jurisdiction, and (iii) individuals connecting to the Site from jurisdictions from which it is illegal to do so.

FREE4BET is not able to verify the legality of the Service in each jurisdiction and it is your responsibility to verify such matters.

FREE4BET assumes no liability for correctness, completeness or up-to-datedness of the Services provided, for example results made available on the Site. FREE4BET also assumes no liability for the accuracy of livescores, statistics and intermediate results in in-running betting.

FREE4BET reserves the right at any time to request from you evidence of age in order to ensure that minors are not using the Service. We further reserve the right to suspend or cancel your account and exclude you, temporarily or permanently, from using the Service if satisfactory proof of age is not provided or if we suspect that you are underage. The Software`s code, structure and organisation are protected by copyright, trade secrets, intellectual property and other rights.

You fully understand and agree to be bound by this Agreement as modified and/or amended by FREE4BET from time to time. FREE4BET reserves the right to amend this Agreement or any part thereof at any time.

If we make such modification and/or amendment we will place a notice of such change on the Site. It is your responsibility to check these Terms & Conditions and the Privacy Policy from time to time to ensure that you agree with them and your continued use of the Site will be deemed to be your acceptance of any amendments and/or modifications to the Agreement.

Any bets placed prior to the time of amendment and/or modification will be subject to the pre-existing Terms & Conditions. Any bets placed after the time of amendment and/or modification will be subject to the changed Terms & Conditions. If any modification is unacceptable to you, your only recourse is to terminate this Agreement.

You are required to complete the application for the opening of an account and membership as set out on Site. You agree that you are required to provide us with certain personal details about yourself (including details regarding your methods of payment) for the purpose of using the Services. Our control of the information provided by you shall be subject to our Privacy Policy.


You undertake that you will provide full and truthful information in respect of all details and information provided by you to FREE4BET. You are obligated to update such details in the event of any change thereto. To confirm your name and address FREE4BET reserves the right to confirm such data by post and to correspond by post.


Your account must match your true and legal name and identity and the name on your account registration must match the name on the credit card(s) or other payment accounts used to deposit or receive monies in your account. We reserve the right to reject your registration without reference to you or without assigning any reason thereto and without liability to you.


Where account registration details are found to be inaccurate, misleading or incomplete, FREE4BET reserves the right to close the account, returning monies deposited to the same funding account but voiding any wagers placed.

To use a credit or debit card, the cardholder`s name must be the same as the name given in the registration process. FREE4BET reserves the right to withhold settlement of any transaction should there be discrepancies between the cardholder`s name and the name given in the registration process.

You are responsible for paying all monies owed to FREE4BET and/or other members. In respect of any payment made by you, if we suspect that you have engaged or attempted to engage in fraudulent, unlawful, dishonest or improper activity whilst using the Site, including without limitation, engaging in game manipulation using stolen credit cards, or any other fraudulent activity (including any chargeback, other reversal of a payment, or money laundering)

FREE4BET shall be entitled to take such action as it sees fit, including immediately blocking access to the Site, suspending and/or closing your account, seizing all monies held in your FREE4BET account and sharing this information (together with your identity) with other online gaming sites, financial institutions, relevant authorities and/or any person or entity that has the legal right to such information.

FREE4BET may also take legal action against you. Any expenses incurred by FREE4BET shall be claimed from you. In accordance with the laws of the Isle of Man all online gambling debts are enforceable by law. The maximum amount that can be won by one customer in any one day of betting, regardless of the stake, is USD$10,000 or its equivalent in an accepted currency. Winnings are exclusive of bet amount.

Where selections taken from different categories are combined in multiple or accumulative bets the lowest maximum winnings limit will apply. Should funds be credited to your account in error, it is your responsibility to notify FREE4BET of the error without delay. Any winnings subsequent to the error and prior to the notification of FREE4BET, whether linked to the error or not, shall be deemed invalid and must be returned to FREE4BET.

DEPOSIT LIMITS :

Crypto: min: 5$  max 5000$

Card : min: 10$   max 1000$

WITHDRAWAL LIMITS:

Crypto: min 10$ max 700$ per day

Card: min 10$ max 700$ per day

SLOTS: MAX BET PER SPIN 50$ MAX WIN 5000$

LIVE CASINO: MAX BET PER ROUND 1000$ MAX WIN 5000$

SPORTSBOOK: MAX BET PER COUPON 300$ MAX WIN 3000$

FREE4BET (GDPRS)

Privacy Policy -

The protection of your privacy is a very serious concern to Free4bet.com (the “Company”).

Therefore, we want you to be able to visit our web pages without being concerned about

security issues. The following Privacy Policy will provide you with an overview of how Company

guarantees the protection of your privacy, the type of data being collected as well as its main

purpose.

We ask you to read this Privacy Notice carefully as it contains important information on who we

are, how and why we collect, store, use and share your personal information, your rights in

relation to your personal information and on how to contact us and the supervisory authorities in

the event that you have a complaint.

1. Information to be provided

For pre-contractual and commercial purposes, we need to collect some data like name, email,

and all information desired to share and/or you provide us in our web form. All this data is

voluntarily provided by you and only would be processed during our relationship.

REMINDER: Please, if you are younger than 18 years, do not complete any form we have or try

to contact us.

2. Processing - Contact details

“Processing” means any operation or set of operations which is performed on personal data, by

automated means or otherwise, including collection, recording, organization, structuring,

storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission,

dissemination or otherwise making available, alignment or combination, restriction, erasure or

destruction.

All the data provided by the interested parties could be managed through automated (or no

automated) instruments and will be incorporated into our records according to General Data

Protection Regulation (GDPR) and national laws and regulations. You can find the contact data

of the controller/responsible, processor, and public authorities below:

Responsible and processor

Free4bet.com

E-mail: xxxxxxxxxxxxxxxxxxxxxx

If you have any problem with the information or solutions provided, you can contact Information

Commissioner’s Office (ICO)

3. Which are the uses of your data?

The data provided by interested parties are:

 Name

 E-mail

 Phone


 Message

The Company assures that the mentioned data only will be managed for commercial,

contractual, and informative purposes. This data will be processed while the relationship

between us will be in force, so if you do not want to receive commercial information when the

relationship has ended, you can write an email to the contact persons described in point 2.

This data may be used for contacting you when there would be substantial changes (for

example updating policies and legal advice) we think you must know. You agree to be contacted

by us if there is a possibility to reach an agreement, this is intended to be a personal and closer

way of communication with our potential customers.

4. Legitimation for the treatment

The receipt of the information shall be legitimated by your consent as it is voluntarily provided

once you complete the contact form and read and accept our Privacy Policy.

After that, you provide the Company with the right to contact you in order to agree on a final

provision of our services, this processing shall be legitimated by the execution of the contract,

so, when it is finished, as explained before, the data will not be managed and will be eliminated

after the period established by national tax legislation and after the expiration of any potential

responsibility.

Customers understand that the Company must use personal data in order to fulfil a legal

obligation, so this use will end when the obligation has finished.

5. About sharing information

You accept that the Company may share information with the employees of the Company

responsible for the performance of our obligations and/or another group company, always for

contractual purposes, or some external companies we usually work with (for example service

providers / accountants / law firms / IT Companies / consultants).

However, we might share your information in the case that Public Authorities request it (legal

obligations).

In the case that there would be any data transmission to a country outside the EU, we assure

our customers the compliance with formal and security requirements in order to adapt our

activity to GDPR.

6. Third parties' links

As you can verify, on our website there are several links to external websites. This Privacy

Policy is not suitable for them, so we are not responsible for their data processing. If you have

any problem with their activity, we invite you to contact the public authorities of each provider

(Data Protection Commissioner).

7. Cookies

You will be subject to this clarification when you use any of our websites:

 We use cookies for storing all identifiers related to the equipment, activity, and

preferences in order to make a comfortable experience for you.


 We also use cookies to combat activity that violates our policies or otherwise degrades

our ability to provide you Company's services.

 The cookie settings on this website are set to "allow cookies" to give you the best

browsing experience possible.

 We use cookies to enable the functionality that helps us provide Company's services.

 If you continue using this website without changing your cookie settings or you click

"Accept" below then you are consenting to the processing of your cookie data.

8. Rights you can exercise

According to the new GDPR, you can exercise the following rights we are going to

explain:

Access

The organization must inform about:

 The purposes of the treatment, categories of personal data that are processed,

and the possible data communications and their recipients.

 If possible, the period of conservation of your data. If not, the criteria to determine

this term.

 The right to request the rectification or suppression of the data, the limitation to

the treatment, or to oppose it.

 The right to file a claim with the Control Authority.

 If an international data transfer occurs, receive information on the appropriate

guarantees.

 The existence of automated decisions (including profiles), the applied logic and

consequences of this treatment.

Rectification

 To rectify inaccurate data and complete incomplete personal data, even with an

additional declaration.

Suppression/Deletion

Interested parties can request:

 The suppression of personal data without due delay when any of the cases

contemplated concur. For example, illicit treatment of data, or when the purpose

that motivated the treatment or collection would have finished.

 However, a series of exceptions are regulated in which this right will not apply.

For example, when the right to freedom of expression and information should

prevail.

Limitation of the treatment

Interested parties can:

 Request the person in charge to suspend the processing of data when:


 A. The accuracy of the data is contested, while the accuracy is verified by the

person responsible.

 B. The interested party has exercised his right of opposition to the processing of

data while verifying if the legitimate reasons of the responsible party prevail over

the interested party.

 Ask the person responsible to keep your personal data when:

 A. The data processing is illegal, and the interested party opposes the deletion of

their data and requests instead the limitation of its use.

 B. The person in charge no longer needs the data for the purposes of the

treatment, but the interested party does need them for the formulation, exercise,

or defense of claims.

Data portability

Interested parties can:

 Receive the personal data provided in a structured format, of common use and

mechanical reading, and be able to transmit them to another responsible,

whenever technically possible.

Opposition

Interested parties can oppose the personal data treatment:

 When for reasons related to your personal situation, the processing of your data

must cease unless a legitimate interest is proven or is necessary for the exercise

or defense of claims.

 When the treatment is focused on direct marketing.


Not to be the object of individualized decisions

Interested parties have the right not to be the subject of a decision based solely on automated

processing, including profiling, which produces legal effects or affects them.

Exceptions

 When it is necessary for the conclusion or execution of a contract.

 When it is allowed by the Law of the EU or the Member States, with adequate measures

to safeguard the rights and freedoms of the owner of the data.

 When there is the explicit consent of the owner of the data.

 If you wish, you can read the full Regulation (EU) 2016/679 text here.


9. Changes to the privacy policy

This privacy policy may be amended from time to time. If there are significant changes, we

will inform you on our website (prominent and noticeable place).

10. Resume

Basic information of protection data


Responsible

Free4bet.com


Purpose

 Sending commercial information.

 Manage the commercial relationship.

 Protecting company interests and compliance with legal obligations.

Legitimation

 Consent

Recipients

 Free4bet.com

 Service providers

 Public authorities when required

Rights

 Interested parties have the right to access, rectify and delete the data, as well as other

rights, as explained in the additional information.

Conservation

 The Company will process your information during the whole period of the relationship or

until you require its suppression. Without prejudice to the maintenance of data that may

be required by the authorities. The information provided by applicants will be kept for a

one-year period, after that, if the company does not require the update, it will be

eliminated.

Additional Information

 You can consult additional information about data protection in clause 11.

11. Additional Information

Responsible

Identity: free4bet.com

E-mail: xxxxxxxxxxxxxxxxx

Purpose

At free4bet.com. we treat the information provided by the interested persons in order to:

 Sending commercial information

 Manage the commercial relationship

 Protecting company interests and compliance with legal obligations.


Legitimation

 Consent: free4bet.com will ask for your consent for processing the personal data you will

provide to us. Your consent will legitimize all the treatment which looks for compliance

with the purposes as stated above.


Recipients

The data may be transferred to service providers if it is necessary to provide the services and

the competent authorities when necessary.

Rights

 Right to request access to personal data concerning the interested party.

 Right to request rectification or deletion.

 Right to request the limitation of the treatment.

 Right to oppose treatment.

 Right to data portability.

 Right to not to be the object of individualized decisions.

Conservation

Free4bet.com will process your information during the whole period of the relationship or until

you require its suppression. Without prejudice to the maintenance of data that may be required

by the authorities.

Do not hesitate to contact us, if you have any questions about this privacy notice or the

information, we hold about you.

Safer Gambling

Set limits, enjoy the game!

Free4bet.com declares that it is committed to Safer Gambling.

Our main goal is to follow the Safer Gambling policy.

In order to keep your engagement in gambling activities as a fun activity, you should be able to

control how much time and money you spend for this activity.

A player who gambles safely, perceives gambling as a form of entertainment, does not bet more

than he can lose and fully understands how gambling works. Here you can find certain

strategies and tips for safer gambling.

 Do not perceive gambling as a way to "make money". Think of gambling simply as a

form of entertainment.

 Don't bet more than you can spend from your monthly budget. Manage the money you

spend well.

 Do not try to cover the losses, you will not be able to win back the amounts you lost.

When you keep playing, the odds are against you and you won't be able to win back the

amounts you "played".

 Do not gamble if you are not in a good psychological state as it can affect your way of

gambling.

 Don't gamble if you're under the influence of alcohol as it can affect your ability to

perceive and judge.

 When a gambler loses the sense of fun that occasionally gambling aims to create, it

means he is in trouble. They may start looking at gambling as a way to make money, or

worse, try to win back money lost in the past. He often believes that he has special luck

or abilities or that his luck can change. A player who bets to cover losses and/or

continues to bet more, results in increased losses and increased betting in order to

recover losses.

Warning: Gambling is risky and potentially harmful!

Enjoy the game, play safely

If you think that gambling has negatively affected you or someone else in your environment,

then the following questions can help you find out:

 Does gambling prevent you from being consistent in your work or studies?

 Do you gamble to pass the time or because you are bored?

 Do you gamble to pay debts or solve financial problems?

 Do you gamble until you lose all your money?

 Have you lied, at some point, to hide the amount and time you spent gambling?

 Do you gamble alone and for long periods of time?

 Has anyone criticized you for your gambling?

 Have you lost interest in family, friends and other leisure activities?

 Have you lied, stolen or borrowed to maintain your betting habits?

 Have you lied, stolen or borrowed to try to catch up?


 Are you reluctant to spend gambling money on something else?

 Do you gamble until you lose all your money?

The more of the above questions answered YES, the greater the likelihood that you have a

gambling problem.

You can also use the following self-assessment tool which will help you understand if your

gambling is problematic.

https://safergambling.gov.cy/aftoaxiologisi/ergalio-aftoaxiologisis-self-assessment-tool/test

Get help

If there is a need to contact someone about your potential gambling concerns, please contact

the organization’s listed below:

www.gamcare.org.uk

https://www.responsiblegambling.org/

www.gamblingtherapy.org

www.gamblersanonymous.org.uk

In the first stage, you can talk about the problem with the bet you are facing to a person you

trust and who will not judge you. This will make you feel relieved and reduce possible stress and

pressure. Having someone close to you to support you in this effort will greatly increase the

chances that your effort will be successful. Also, externalizing your problem helps you stop lying

about your gambling activity and admit that there is a problem.

When you admit that you have an addiction problem, it is much easier to find help and change

your life for the better.

Your family and social environment can support you psychologically, but you may also need

professional support and advice.

Do not hesitate to ask for help from specialized Consultants!

The relevant website of the National Betting Authority safergambling.gov.cy provide a safe

environment where you can refer to find information.

The services are provided free of charge to all.

Free4bet team is available to listen, support and advise you on maintaining control.

Ways to control your betting:

 Set the limit you can lose and stick to it

 Never borrow money to play

 Take frequent breaks

 Balance gambling with other activities

 Bet only money intended for entertainment, never money intended for daily expenses

 Special Software for Blocking and Protection


 Blocking software is a computer program that restricts access to websites available on

the Internet.

There are two types of blocking and protection software:

A. General blocking software, which is designed to block access to websites selected by

individuals and to set parental controls.

B. Special software for blocking betting sites. Below are some examples of website blocking

software, which are offered either for free or for a fee, but encourages interested parties to do

their research and decide for themselves, based on their own criteria.

The Company can under no circumstances be held responsible for the software that the player

chooses to install.

It is strictly forbidden to provide betting services to persons under the age of 18!

Protection Measures and Prevention of Minors

It is illegal for anyone under the age of 18, even accompanied by an adult, to participate in a bet

or enter a betting establishment.

Whoever invites, incites or allows a minor to participate in a bet or enter a licensed premises is

guilty of a criminal offence;

The person in charge of the premises is obliged to verify the identity if a person appears to be a

minor.

There are prohibitive signs at the premises prohibiting entry to persons under the age of 18 and

a warning announcement informing customers about a possible age check on persons under 18

years old.

Free4bet assumes its responsibility to protect minors with all seriousness in this field, which is

why there is immediate removal of a person who refuses or does not have in his possession an

identification document of his age.

In conclusion, we make every effort to avoid advertisements that could attract minors to

 WELCOME BONUS 100% IN FIRST DEPOSIT UP TO 200$:

1. Only new players are eligible for the bonus. Each player is eligible for this promotion only once and only on the first deposit.

2. Only one bonus is allowed per person, account holder, IP address, household, address, phone number, bank account (including credit card, e-wallet, etc.).

3. The Welcome Casino Bonus will be credited to player’s account immediately after his/hers first deposit, but only if the player selects the bonus from the deposit page.

4. The minimum deposit required to claim the Bonus is 20 USD . The maximum amount that can be given from the Bonus is 2000USD.

5. The bonus comes with a wagering requirement of times twenty (x10) the total amount (deposit + bonus) .

6. Once the Bonus is activated, the wagering requirement must be met within 30 days, otherwise the Bonus and all generated winnings will be forfeited.

7. The Maximum allowed bet before meeting the bonus wagering requirements is  5 USD  per game/spin or the equivalent in other currencies. Larger bets will lead to the confiscation of the bonus assets, freespins and any potential winnings generated with bonus money. These rules also apply to other campaigns that by mistake were promoted without a valid wagering requirement.

8. This Bonus cannot be used in conjunction with any other bonuses or promotions.

9. Real money is always used before bonus money when playing with an active bonus on the account.

10. If players wish to withdraw before they manage to complete the wagering requirements, then they can cancel your bonus but they have to keep in mind that the bonus amount, the generated winnings and any wagered amount will be deducted from their overall balance. Bonus calculates bets with real money amount first and then with the bonus amount.

11. Any attempt to build up the feature value inside any game whilst having an active bonus, then redeeming it once the Bonus Wagering Requirement is not active to get the value paid out as Real Cash will be considered fraudulent play and any winnings will be confiscated. For example, playing with an active Bonus, activating an in-game feature, to then leave the game and come back and collect the feature payout once the Bonus is gone.

12. Company reserves the right to modify, cancel or terminate the promotion at any time and without prior notice.

13. General Terms and Conditions apply.

14. In the event of a dispute, the English version of these terms and conditions will prevail

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Anti-Money Laundering and Know Your Customer Procedure outlines the general unified standards and procedures of anti-money laundering and is designated to prevent and mitigate all possible risks of the Company being involved in any kind of illegal activity.


The Company is fully committed to be constantly vigilant to prevent money laundering and combat the financing of terrorism in order to minimize and manage risks such as the risks to its reputational risk, legal risk and regulatory risk.


Money Laundering is the process by which criminals attempt to hide and disguise the true origin and ownership of the proceeds of their criminal activities, thereby avoiding prosecution, conviction and confiscation of the criminal funds. Terrorist financing can be similarly described although the funds used for terrorist financing may in fact be of legitimate origin.


The ability to launder the proceeds of criminal activity through the financial systems of the world is vital to the success of criminal operations. Money is the lifeblood of terrorist organizations and vital to the mounting of terrorist activity.


To ensure compliance with international trade standards, the Company operates exclusively in accordance with the laws on combating money laundering and countering the financing of terrorism and criminal activities. This Procedure aims to comply with the rules and guidance’s contained in the following laws, the National Ordinance on the Reporting of Unusual Transactions (NORUT), the National Ordinance on Identification of clients when Rendering Services (NOIS), Directive (EU) 2018/843 and the FATF recommendations. Subsequently the present policy is a combination of the FATF, EU and local AML/CFT rules and regulations. This ensures a solid, internationally accepted basis regarding AML/CFT. In case local laws and regulations require additional compliance duties, the company is free to develop additional procedures to comply with local regulations


The Company has a list of documents which must be provided by the Customer for the purpose of identity verification, namely: using a valid official identification document which includes a photograph of the holder: driving license; identity card; travel-document or passport; any other document designated by the Ministry of Finance of Curacao. Upon the request of the Company the verification of the residential address may be carried out based on the following documents: valid official identity document; recent utility bill; recent account statement or reference letter issued by a credit institution/financial institution; correspondence from a central or local government authority, department or agency; any other documents issued by independent agency. The verification process also involves mandatory confirmation of the Customer’s phone number. The Company reserves the right to request additional documentation if it deems necessary upon times in order to complete their AML checks and compliance standards.


The Customer undertakes to respect the legal norms, including international norms which aim to combat illegal money transfers, financial fraud, money laundering and legalization of funds obtained by illegal means.


The Customer undertakes to make every effort to avoid direct or indirect complicity in illegal financial activities and any other illegal transactions using the Website.


The Customer guarantees the legal origin, legal ownership and the right to use the funds deposited to their account.


If evidence of suspicious transactions is discovered on the Customer’s account, cash deposits from questionable sources (for example, when details of the sender and the account holder do not match) and/or any actions with signs of fraud (including any refunds or cancellation of payments), the Company reserves the right to conduct an internal investigation, block or close the Customer’s account, cancel any payments and suspend operations on the account until the end of the official investigation. When making a decision the Company is guided by the provisions of the applicable law.


The Company has the right to request additional information about the Customer if the withdrawal method is different from the deposit method. The Company also reserves the right to block the Customer’s account during the investigation if the Customer refuses to provide additional information as requested by the Company.


In the course of investigation, the Company has the right to request additional copies of the Customer’s identity confirmation documents and copies of bank cards used to top up the account, copies of payment documents and other documents confirming the lawful possession and legal origin of the funds. The Company also has the right to request the original documents.


The Company is obliged to exercise extensive scrutiny to Customers classified as a high-risk jurisdiction.


The Company’s refusal or withholding to perform transactions which are considered by the Company as suspicious (including the blocking or closing of the Customer’s account) does not constitute to be a ground for civil liability of the Company for failure to fulfil obligations to the Customer.


The Company is not obliged to inform Customers or other individuals about measures taken to counter the legalization (laundering) of proceeds from crime and terrorist financing. Exceptions could be the following: when informing Customers about the suspension of a particular service, the refusal to carry out a Customer’s request or open an account, and when requesting documents from the Customer.


This anti-money laundering Procedure is an integral part of the Customer Agreement governing the terms by which the Customer opens an account on the Website.

WITHDRAWAL POLICY
The minimal amount for withdrawal is 20€ or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.

The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incompleted Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. Reporting by the Casino to applicable regulatory bodies of actions performed by the player may be required.

The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.

For Visa, the following countries are not supported: USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore.

For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom.

Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.

The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment processing system.

All Bank Transfer payouts are in principle processed within five-seven (5-7) banking days. 

You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are in our experience limited to the equivalent of USD 16.

The maximum withdrawal amount processed to a player is 5,000 $ per week and 15,000 $ per month, unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion.

For players currently undergoing self-exclusion or having active account limits (such as maximum loss, wager amount, deposit, and maximum bet limit, as well as cooling-off period), the following maximum cashout limits apply: $500 per day, $1500 per week, and $5000 per month or the equivalents in other currencies. These cashout limits will also be in effect for the user's account for the additional two weeks following the deactivation of the specified account limits.

If you win more than €15,000, the Casino reserves the right to divide the payout into monthly installments of maximum €15,000 until the full amount is paid out.

Currency equivalent for cashout limit is 1 EUR/USD = CAD 1.5 / AUD 1.5 / NZD 1.5 / NOK 10 / BRL 5 /500 KZT/ BTC 0.00005 / BCH 0.01 / DOG 15 / LTC 0.02 / USDT 1 / ETH 0.00075 / XRP 2

All progressive jackpot wins will be paid in full.

Finally, please keep in mind the Casino is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.
REFUND POLICY
A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.

If you have funded your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.

Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.

In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.

All costs that may occur upon refund procedure are on the player.